Know where your data goes and who controls it.
Built from real operational experience
AdaptCX grew out of software built for complex public-sector work. DARS, our appeals system, has been in use for more than nine years. An earlier version of AdaptCX runs at state commerce and revenue departments, with a university rollout underway.
That experience shaped today’s expanded AdaptCX platform, bringing virtual assistance, agent support and case-related workflows together to help organizations serve people more effectively.
The expanded platform has not yet been deployed in full at a customer site. We’ll help you understand which capabilities are established and how the solutions fit your organization’s needs.
Current website controls
Start with the deployment boundary. Map where information enters, which services process it and who can access the results. Separate the website’s contact service from the environment that handles your operational data.
Check the architecture and responsibilities
Infrastructure, access permissions, key management, logging and record handling depend on the selected configuration. Evaluate each control against your data, requirements and operating responsibilities before relying on it.
Understand what the product pages describe
The pages present intended capabilities and illustrative workflows. They do not demonstrate full-platform customer adoption, independently audited results or a blanket certification.
Ask for evidence relevant to your implementation
Bring your security questions to an architecture review. We’ll work through data flows, access, encryption, retention and operating responsibilities for your deployment. Ask for the supporting documentation and a clear owner for each control.
Explore Audit-Oriented AI Design · Review Customer-Controlled Deployment
Discuss your requirements with us
Need Privacy, Terms or Accessibility documentation? Contact AdaptCX to discuss the documents available for your review.