About AdaptCX
Building AI for the work that needs a closer look.
AdaptCX connects conversations, documents and records so people can find what matters, prepare the next step and stay responsible for the decision.
AdaptCX connects conversations, documents and records so people can find what matters, prepare the next step and stay responsible for the decision.
A useful answer is often just the start. A request may need supporting documents, a staff review or a hearing. We build around that whole process, keeping the information and its sources connected. A hearing officer needs the right exhibit before a proceeding. A claim arrives by fax without a cover sheet. An agency needs to know where its data is processed and who can access it. These practical demands shape what we build.
Traceability matters, but a design description is only a starting point. Audit behavior, failure handling and applicable controls need to be tested against the requirements of each implementation.
Sovereign Deployment is intended for customer-controlled cloud environments. Data access, key management and operating responsibilities must be agreed, configured and verified for the selected deployment.
Hearing officers make rulings. Caseworkers make decisions. Agents own the conversation. Our products help them find information, prepare the next step and review the record.
Select supported customer-managed keys and define which roles can administer or use them.
Define separate tenant access and network boundaries, then test the separation against your security requirements.
Set who can access sensitive health information, which fields need redaction and how records are retained.
Plan identity, networking, encryption and logging within the proposed customer-controlled environment.