AdaptCX connects service conversations with the systems that receive the work. We’ll help your technical and procurement teams pin down the integration scope and purchasing route.
Sovereign Deployment is intended for customer-controlled cloud environments. Review key management, access controls and operating responsibilities against the architecture proposed for your organization.
Start with your existing contact-center platform. Assess the interfaces, permissions and licensing needed for the voice, digital and agent-assistance workflows you want to support.
Confirm the available purchasing route before planning procurement. Reseller involvement, contract coverage and eligibility need to be verified for the specific AdaptCX implementation under consideration.
Cloud services affect model access, data processing, infrastructure and deployment options. Review the proposed architecture before selecting services.
Plan the Google Cloud services needed for retrieval, agent guidance, document processing and hosting.
Define the selected services, data flows, encryption options and operating responsibilities.
An AWS environment requires its own architecture and compatibility assessment.
Considering AWS? Let’s review the architecture and compatibility requirements for your workflow.
Check interfaces, licensing, permissions and operating requirements for each proposed contact-center workflow.
Discuss the Genesys Cloud interfaces needed for agent guidance and conversation context, including AudioHook where applicable. Confirm licensing and the supported integration scope.
Plan how suggestions, sources and conversation context would appear in the agent workspace.
Review the available voice and digital interfaces in your NiCE environment. Agree the licensing, permissions and integration scope.
Identify where guidance and automation fit the existing contact-center workflow.
Public-sector and enterprise procurement can involve resellers, aggregators and specific contract requirements. Availability must be confirmed for AdaptCX, the proposed scope and your organization’s purchasing rules.
Explore a Carahsoft purchasing route for your organization. Ask us to confirm the available contract and scope with your procurement team.
Confirm the contracting entity, contract name, eligibility and product coverage before procurement.
Discuss whether an SHI purchasing route is available for the proposed AdaptCX scope.
Confirm contract coverage, licensing, support and eligibility before procurement.
We’re interested in working with technology providers, integrators and resellers serving regulated industries. If your customers include government, healthcare, legal, education or utilities organizations, let’s discuss where our work could fit together.
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