Bring your engineering or delivery experience to customer experience and document workflows in regulated industries. We’re interested in people who ask careful questions, follow the details and take responsibility for the work they deliver.
Bring your strengths. Ask questions. Work through the details together.
Think eligibility intake, appeals, hearings, approved knowledge bases and customer-controlled cloud environments. These workflows shape the engineering choices behind AdaptCX. The expanded platform builds on an earlier version; evaluating its capabilities and implementation requirements is part of the work ahead.
Help design records that connect retrieval, model output and transcription with the actions that follow. Review failure cases and test whether the evidence is useful to the people responsible for oversight.
Work with retrieval, indexing and deterministic-first playbooks alongside generative responses. Evaluate response time, source references and redaction together rather than treating speed as the only measure that matters.
Tenant isolation, identity, networking, key management and audit responsibilities belong in the deployment design. Their effectiveness must be reviewed and tested within the environment selected for implementation.
Work through practical needs with delivery and customer-facing teams. Explain tradeoffs, investigate problems and help define what needs to be tested before a capability is relied on.
Good intentions need to show up in everyday decisions. How we share information, handle problems and respond to feedback matters as much as the work we put in front of a customer.
Share the problem and the credit. Ask for help early, make your work understandable and give teammates what they need to move forward.
Start with the problem the customer needs to solve. Question internal measures that look good on a dashboard but say little about the experience of the people doing the work.
Make room for different backgrounds, perspectives and ways of solving problems. Listen carefully, explain the context and help people contribute without expecting everyone to take the same path.
Take responsibility for what you deliver. Test your assumptions, document important decisions and stay involved when something needs to be corrected or improved.
Time off, health coverage, retirement planning and flexibility affect everyday life. We’ll discuss the arrangements available for a role during hiring, including eligibility and any location-specific requirements, so you can review the details before making a decision.
Discuss how leave works for the role and how the team plans coverage when people are away.
Ask about available medical, dental and vision coverage, including eligibility for family members.
Review the applicable 401(k) arrangements, eligibility and any company-matching terms with the hiring team.
Talk through the training and certifications relevant to your work, including any agreed reimbursement.
Discuss remote-working arrangements, location requirements and how your role will work with the rest of the team.
Ask how the team communicates, shares feedback and helps people settle into their responsibilities.
Our process is intended to give both sides a useful picture of the fit. We focus on your experience, how you approach a practical problem and what it would be like to work together.
Talk about the work you’ve done, what you’d like to do next and how that connects with the role. Bring your questions about the team and the product.
Work through a practical task with someone on the team. We’ll explain the exercise and confirm compensation and expectations before the session, so there are no surprises.
Spend time with the people you could be working with. Explore how the team approaches decisions and collaboration, then confirm the next steps and expected decision timing.
There are no specific roles posted on this page right now. If your background is in engineering, applied AI or customer-facing work, send a note about your experience and the kind of work you’d like to take on.
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