Privacy Policy
Global Technology Solutions Inc. is the company behind AdaptCX. This policy concerns the AdaptCX marketing website.
Scope of this notice
AdaptCX is a Global Technology Solutions Inc. company. This notice concerns the AdaptCX marketing website and enquiries made through it. It does not replace the agreements or privacy information applicable to customer-operated product deployments, employer systems or third-party websites.
Information you provide
When an enabled website form is used, the information requested can include your name, work email, organization, optional phone number, role, industry, product interests and message. Impact forms request the organization and engagement details shown on the application or nomination form. Do not include case files, health information or other sensitive records in an initial enquiry. If you email us, we receive the information contained in your correspondence. An enquiry about employment may include information you choose to provide about your experience. Follow the instructions at the collection point; a link to another organization's application service is subject to that service's information practices.
How information is used
Website enquiries are used to respond to the request, discuss the proposed workflow and arrange appropriate follow-up. Impact information is used to assess the engagement described in the form. Technical information supports delivery, security, abuse prevention and troubleshooting. Optional analytics helps us understand use of the marketing website. An accepted form request does not itself reserve an appointment.
Permissions and applicable legal grounds
Optional website analytics is based on your affirmative choice, which you can withdraw through Cookie Settings. You do not need analytics or marketing permission to send an enabled contact, demo or Impact request. Other processing is considered in the context of responding to your request, a proposed business relationship, operating and protecting the website, and applicable legal obligations. The legal grounds and rights that apply depend on the interaction and applicable law.
Website analytics and browser storage
Google Analytics is configured as an optional service. Its Google tag is blocked until you allow analytics. Permitted events use page categories and restricted interaction parameters rather than form values or conversation text. The website's analytics events must not include names, email addresses, phone numbers, messages or lead identifiers. Google receives technical request information when its service is loaded. The website stores your consent choices, their version and expiry in first-party browser storage. This record is not a unique visitor identifier. The Cookie Policy describes configured storage, administrator-only storage and controls. Browser and provider settings can affect actual cookie behavior.
Forms and security verification
Enabled forms use a secured Firebase Function rather than public writes to the submissions database. The implementation validates information, checks permitted origins and the Firebase web-app identity, verifies an App Check token and limits repeated requests. Firebase App Check uses Google reCAPTCHA Enterprise to help assess automated abuse when you send a form. Google receives technical browser, device and request information for that verification. The website passes public application configuration to the verification service, not the contents of your enquiry. Submissions are visible to authorized administrators. Security verification is separate from optional analytics and is not enabled by accepting analytics cookies. Saving a request does not reserve an appointment or guarantee that a notification email was delivered.
Assistant and illustrative demonstrations
Product demonstrations on the marketing website use fixed illustrative examples, not customer conversations or live AI decisions. The current public website does not provide a question-taking chatbot or send those illustrative interactions to Gemini. If an externally processed conversational service is introduced, its collection notice and this policy will be updated before activation.
Videos and downloads
Self-hosted videos are requested when you interact with their player. Playback does not require analytics permission. Optional playback events are sent only if analytics is permitted. Download links request the selected asset; a click is not evidence that a file was read. Hosting providers may process technical request information when delivering these resources.
Providers and disclosures
The website implementation uses Google Firebase services for hosting, backend requests, private records and CMS authentication. Optional website analytics uses Google Analytics. Enabled form verification uses Firebase App Check and Google reCAPTCHA Enterprise. Administrator Google reporting connections are separate from public website tracking. Notification delivery can use a separately configured provider, such as the supported email or approved webhook service. A provider is not treated as active merely because an adapter exists in the repository. Information may also need to be disclosed where applicable law requires it. This notice does not assert a certification, blanket confidentiality guarantee or a verified sale/sharing position.
Retention
Retention depends on the purpose for which information was provided, whether the enquiry and related follow-up remain open, and any applicable legal, security or dispute-resolution requirements. Contact compliance@gtscx.ai to ask about retention of information associated with your enquiry or to request deletion. Hosting and security logs, email correspondence, employment enquiries and Google reporting data have separate retention settings and requirements. Browser consent validity and analytics-cookie expiry do not determine how long an enquiry or a provider-held record is retained.
International processing
Using global service providers can involve processing outside the country from which you visit the website. Processing locations and applicable contractual arrangements depend on the services used for your interaction. Contact compliance@gtscx.ai with questions about the processing arrangements applicable to your enquiry.
Privacy requests and your choices
Depending on applicable law and the circumstances, you may be able to request access, correction, deletion, restriction or portability of personal information, object to certain processing, or withdraw consent. Send privacy requests to compliance@gtscx.ai. We may need information sufficient to identify the relevant enquiry and establish that the request concerns your information; do not send sensitive identity documents unless a secure process has been agreed. Cookie Settings lets you change optional analytics choices. Browser tools can remove stored data. Controls on this website cannot directly delete cookies or records controlled by another provider. Applicable rights, exceptions and complaint routes require assessment under the relevant law.
Marketing preferences and Global Privacy Control
A request for a walkthrough, information or an Impact engagement does not require an optional marketing subscription. If you wish to stop promotional follow-up, contact compliance@gtscx.ai and identify the relevant communication. No advertising-tracking integration is enabled by the current consent registry. The controls recognize Global Privacy Control and keep advertising and related sharing integrations disabled. This technical behavior is not a statement about every possible disclosure of business information or a guarantee of worldwide legal compliance.
Children and sensitive information
The marketing website is intended for organizations and professional users, not as a service directed to children. Avoid submitting information about children or other sensitive personal records through marketing enquiry fields. Contact compliance@gtscx.ai if you believe such information was supplied and needs attention.
Changes to this notice
The effective date and policy version appear at the start of this notice. We will update this page when the practices described here change. Changes to the versioned consent policy require a new choice through the website controls.
Privacy requests
Contact compliance@gtscx.ai. Do not include sensitive records in an initial email.