Government · Illustrative journey

Children & Families: A growing household.

An illustrative food assistance renewal journey, with a caseworker handling a household change using Virtual Assistant and Assist.

Illustrative concept.

Government · 0:53

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Illustrative fictional scenario. This is not a customer deployment, live product recording or measured outcome.

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Follow the conversation

Narrator: Rosa's food assistance renewal is due, and she wants to get it right the first time.

Rosa: What do I need to renew my benefits?

Virtual Assistant: Here are the published renewal steps: the renewal form, proof of income, and a short interview.

Rosa: We just had a baby. Does that change anything?

Virtual Assistant: A change to your household needs a caseworker. I'll connect you now.

Narrator: Dev joins with the conversation in view. Agent Assist shows the approved steps for adding a household member.

Dev: Congratulations, Rosa. I've added the baby to your household record. Please bring the birth record to your interview.

Rosa: Thank you. That's one less thing to worry about.

Narrator: AdaptCX. A household, understood. Put AI to work. Keep your team in control.

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